Refund policy

At Alvezzia, we want you to shop with confidence. This Return & Refund Policy explains our return and refund procedures, including applicable return periods, conditions, shipping costs, and refund processes.

By placing an order on our website, you acknowledge that you have read and agree to the terms of this Return & Refund Policy, together with our other applicable store policies. Nothing in this Policy excludes or limits any mandatory consumer rights available under applicable law.

1. Return Period

In addition to any statutory rights that may apply, Alvezzia offers a 30-day commercial return policy from the date you receive your order.

To request a return, you must contact us at contact@alvezzia.com before sending any item back.

The 30-day commercial return policy is subject to the conditions outlined in this Policy and does not affect your statutory consumer rights.

2. Statutory Right of Withdrawal

For online purchases made by consumers within the European Union, you generally have the right to withdraw from your purchase within 14 calendar days from the date you receive the product, without providing a reason.

To exercise this right, you must notify Alvezzia of your decision within the applicable 14-day period. Once you have communicated your decision, you must return the goods without undue delay and no later than 14 days after notifying us.

Where the statutory right of withdrawal applies:

- Alvezzia will refund the payments received for the returned goods.
- Standard delivery costs will also be refunded.
- Additional delivery costs resulting from choosing a more expensive delivery method than our least expensive standard delivery option will not be refunded.
- The customer is responsible for the direct costs of returning the goods, provided that this obligation was communicated before completing the purchase and is permitted by applicable law.

Alvezzia may withhold the refund until we have received the returned goods or until you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

The statutory right of withdrawal is subject to the exceptions established by applicable law.

3. Conditions for the 30-Day Commercial Return

To qualify for a return under our 30-day commercial return policy, items must:

- Be unused and unworn, except for handling necessary to establish their nature, characteristics, or functioning.
- Remain in their original condition, without damage, stains, odors, alterations, or signs of use beyond what is reasonably necessary to inspect the product.
- Retain, where applicable, their original tags, accessories, and components.
- Be properly packaged to prevent damage during transportation.

Alvezzia reserves the right to reject a commercial return if the item has been damaged or deteriorated beyond the handling necessary to establish its nature, characteristics, or functioning.

These conditions do not restrict any mandatory statutory consumer rights.

4. How to Request a Return

To initiate a return, please follow these steps:

1. Email contact@alvezzia.com with your order number and the item(s) you wish to return.
2. Our customer service team will review your request and provide the necessary return instructions.
3. Once your return request has been approved, we will provide you with the designated return address and shipping instructions.
4. Send the item using a reliable shipping service and keep your shipping receipt and tracking information until the return has been processed.

Important: Do not send any item back before receiving authorization and the designated return address from our customer service team.

Returns sent to an address other than the one expressly provided by Alvezzia may not be accepted.

5. Return Location and Shipping Costs

Return Warehouse Location

Please note that our designated return warehouse is located in Asia. Depending on your country of residence, returning an item may involve international shipping and additional transportation costs.

The applicable return address will be provided by our customer service team once your return request has been reviewed and approved.

Customer Responsibility for Return Shipping

For returns due to a change of mind, incorrect size selection, incorrect color selection, personal preference, or any other reason unrelated to a product defect, the customer is responsible for the direct costs of returning the goods, where permitted by applicable law.

This includes applicable international return shipping charges and any other charges imposed by the carrier or relevant authorities.

Alvezzia does not reimburse return shipping costs for these types of returns.

For returns involving defective, damaged, incorrect, or non-conforming products, Alvezzia will provide an appropriate solution in accordance with applicable law. Where the law requires Alvezzia to cover return costs, the customer will not be charged for those costs.

6. Defective, Damaged, or Incorrect Items

If you receive a defective item, an item damaged during transportation, or an item different from the one you ordered, please contact us at contact@alvezzia.com as soon as possible.

To help us assess your request, please provide:

- Your order number.
- A description of the issue.
- Clear photographs or videos showing the product and the problem.
- Photographs of the original packaging, if relevant.

Once we have reviewed and confirmed the issue, Alvezzia will arrange an appropriate solution in accordance with applicable law.

Replacement Policy

In cases involving defective, damaged, or incorrectly supplied products, our preferred solution is to send you a brand-new replacement product at no additional cost.

You will not be required to pay for the replacement item or its delivery.

In these cases, you will generally not need to ship the original item back to our warehouse unless required by applicable law or specifically requested as part of the resolution process. Where return shipping is legally our responsibility, Alvezzia will cover the applicable costs.

If a replacement is not possible, or if applicable consumer protection laws entitle you to another remedy, including a price reduction or refund, Alvezzia will provide the appropriate solution in accordance with those legal requirements.

7. Refunds and Return Inspection

Alvezzia does not issue or process commercial refunds before the returned package has been physically received at our designated return warehouse in Asia and inspected by our team.

Once the returned package has arrived at our warehouse, our team will carefully inspect the returned item to verify its condition and ensure that it complies with the applicable return conditions outlined in this Policy.

For commercial returns, the refund process will only begin once:

- The returned package has been physically received at our designated warehouse in Asia.
- Our team has completed the inspection of the returned item.
- The condition of the product has been verified.
- The return has been approved in accordance with this Policy.

No commercial refund will be issued, authorized, or processed before the returned package has arrived at our warehouse and our team has completed and approved the inspection.

If the returned item shows signs of use, damage, alterations, or deterioration beyond what is permitted under this Policy and applicable law, the return may be rejected or an appropriate deduction may be applied where legally permitted.

Once the return has been approved, the refund will generally be issued using the same payment method used for the original purchase, unless otherwise agreed or required by applicable law.

For statutory withdrawals, including purchases made within the European Union, Alvezzia may withhold the refund until the returned goods have been received, as required by applicable law.

All refunds will be processed within the applicable statutory deadlines.

Replacement products for confirmed defective, damaged, or incorrectly supplied items will be handled in accordance with Section 6 of this Policy.

8. Exchanges of Size, Color, or Item

If you wish to exchange a size, color, or item, please contact us at contact@alvezzia.com before sending anything back.

Exchanges are subject to product availability and current stock levels.

Our customer service team will inform you of the available options and any applicable conditions.

Please note that exchanges are not guaranteed and may instead be handled through a return and a new purchase, depending on the circumstances.

Any applicable return shipping costs will be the responsibility of the customer where permitted by applicable law.

9. Exceptions and Legal Rights

The statutory right of withdrawal is subject to the exceptions established by applicable law.

These exceptions may include, where applicable:

- Goods made to the consumer's specifications or clearly personalized.
- Other categories of goods expressly excluded under applicable consumer protection legislation.

Nothing in this Policy limits any mandatory consumer rights, including statutory rights relating to defective goods, incorrect items, or lack of conformity.

Where this Policy provides less protection than mandatory applicable law, the applicable legal requirements will prevail.

10. Acceptance of Store Policies

By completing a purchase on the Alvezzia website, customers acknowledge that they have had the opportunity to review and agree to the applicable store policies, including this Return & Refund Policy.

Customers acknowledge that the designated return warehouse is located in Asia and that international return shipping costs may apply.

Customers also acknowledge their responsibility for applicable direct return shipping costs in accordance with the conditions outlined in this Policy and applicable consumer protection laws.

Acceptance of these policies does not waive or restrict any mandatory statutory consumer rights.

11. Contact Information

For any questions regarding returns, refunds, exchanges, or order-related issues, please contact our customer service team:

Email: contact@alvezzia.com

Store: Alvezzia

Our customer service team will be happy to assist you and guide you through the applicable return process.