Privacy policy

This Privacy Policy explains how ALVEZZIA LLC ("Alvezzia," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or use the Alvezzia website (the "Website"), place an order, create an account, subscribe to communications, contact us, or otherwise interact with us.

You may contact Alvezzia at: contact@alvezzia.com.

1. Who is responsible for processing your personal information?

The data controller responsible for processing personal information through the Website is ALVEZZIA LLC, the company responsible for the management and operation of Alvezzia. Ownership and management of the Website belong to ALVEZZIA LLC.

Access to or use of the Website grants you the status of User and is subject to this Privacy Policy, together with the other policies and terms applicable to the Website.

You may contact Alvezzia at: contact@alvezzia.com.

2. Why may Alvezzia process your personal information?

Alvezzia processes personal information where there is an appropriate legal basis to do so. For example, processing may be necessary to manage and fulfill a purchase, manage an account, provide customer support, comply with legal obligations, protect the Website, or where the user has provided consent for specific purposes, such as certain marketing communications.

Where processing is based on consent, you may withdraw your consent at any time by contacting contact@alvezzia.com. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

The applicable legal basis and specific purposes of processing may vary depending on the type of interaction with Alvezzia and the information provided.

3. For what purposes does Alvezzia process your personal information?

Personal information collected by Alvezzia may be processed, as applicable and in accordance with the relevant legal basis, for the following purposes:

• Managing orders, payments, deliveries, returns, refunds, and customer service inquiries.

• Creating and managing customer accounts, where this feature is available.

• Providing, maintaining, troubleshooting, and improving the Website, its services, and the shopping experience.

• Sending transactional communications, such as order confirmations, shipping updates, return-related communications, and other communications necessary to manage the commercial relationship.

• Sending marketing communications, newsletters, promotions, and offers where the user has provided consent or another lawful basis permits such communications.

• Sending SMS messages where the user has expressly opted in to receive them and where such communications are permitted by applicable law.

• Detecting, preventing, and responding to fraud, abuse, security incidents, and other potentially harmful or unlawful activities.

• Complying with legal obligations, enforcing our agreements, and protecting our rights, property, users, and operations.

• Performing analytics and measuring the effectiveness of our marketing and advertising activities through cookies, pixels, and similar technologies where permitted and in accordance with applicable cookie preferences.

Where applicable and where an appropriate legal basis exists, communications may be sent by email, SMS/MMS, or other equivalent electronic means. You may unsubscribe from marketing communications by following the instructions included in each communication or by contacting Alvezzia.

4. Accuracy of information provided by users

The User guarantees that the personal information provided is truthful, accurate, and up to date, and agrees to notify Alvezzia of any relevant changes. The User is responsible for the accuracy of the information provided.

Alvezzia may take reasonable measures where there are indications that the information provided is false, inaccurate, outdated, or fraudulent.

5. Data retention

Personal information will be retained for as long as necessary to fulfill the purposes for which it was collected, manage the contractual or commercial relationship with the User, handle potential claims, and comply with applicable legal obligations.

When the information is no longer necessary for those purposes, it may be blocked, deleted, or anonymized in accordance with legally applicable retention periods and requirements.

Information used for marketing communications will be retained while there is a lawful basis for that processing and until the User withdraws consent or objects to the processing, where applicable.

6. User rights regarding personal information

Under applicable law, the User may have the right to:

• Access their personal information.

• Request the rectification of inaccurate or incomplete information.

• Request deletion of their personal information.

• Request restriction of processing.

• Object to processing where legally permitted.

• Request data portability where applicable.

• Not be subject to certain automated individual decisions, including profiling, where applicable.

You may exercise these rights by sending a request to contact@alvezzia.com, identifying the right you wish to exercise and providing the information reasonably necessary to verify your identity where required. You should not provide more personal information than is necessary to process your request.

Without prejudice to any other administrative or judicial remedy, you may also lodge a complaint with the competent supervisory authority if you believe your personal information is not being processed in accordance with applicable law.

7. Recipients and service providers

To operate the online store and provide associated services, Alvezzia may use service providers that need access to certain personal information to perform their functions, including, for example, technology, hosting, ecommerce, payment, logistics, customer support, security, analytics, and marketing providers.

Such providers should only access information to the extent necessary for the relevant purposes and may be subject to confidentiality and data protection obligations as required by applicable law.

Where required by law, necessary to provide a service, or depending on the configuration of certain tools, information may be processed outside the European Economic Area. Where applicable, Alvezzia will implement the safeguards required by applicable law for such transfers.

8. Data security

Protecting the privacy and personal information of Users is important to Alvezzia. Accordingly, we apply reasonable technical and organizational measures designed to prevent loss, misuse, alteration, unauthorized access, and theft of personal information.

Access to personal information is limited to persons and providers who need access for the relevant purposes. However, no transmission over the Internet or data storage system can guarantee absolute security.

Alvezzia maintains duties of secrecy and confidentiality with respect to personal information in accordance with applicable law.

9. Changes to this Privacy Policy

Alvezzia reserves the right to review and update this Privacy Policy when necessary, particularly to reflect legal, regulatory, technological, or service-related changes.

Any changes will be published on the Website and, where necessary, communicated to the User by appropriate means. We recommend reviewing this Privacy Policy periodically to consult the most recent version.

10. Links to third-party websites

The Alvezzia Website may contain links to third-party websites, services, or platforms. Alvezzia is not responsible for how such third parties process personal information.

We recommend reviewing the privacy policies of any third-party website before providing personal information. The privacy practices of those third parties may differ from those applicable to Alvezzia.

11. Questions

If you have questions about this Privacy Policy, the processing of your personal information, or the exercise of your rights, you may contact Alvezzia by email at:

contact@alvezzia.com

12. Consent

The User acknowledges having been informed of the conditions applicable to the processing of personal information. Where a particular processing activity requires consent, that consent will be requested separately and in accordance with applicable law.

Consent may be withdrawn at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

SMS — Marketing and Notifications

Where the User has opted in to receive SMS communications, Alvezzia may use the information provided to send messages relating to orders, abandoned-cart reminders, commercial offers, promotions, and other permitted communications.

You may stop receiving marketing text messages at any time by following the instructions included in the applicable message or using the available opt-out mechanism. Opting out of marketing communications does not prevent Alvezzia from sending transactional or service-related communications when necessary to manage an order or an existing customer relationship.

Cookies and Shopping Cart

The Website may use cookies and similar technologies to enable essential functions, remember preferences, and, where applicable, retain information relating to items added to the shopping cart, including when a User abandons the checkout process.

Where applicable and in accordance with the User's preferences, this information may be used to provide certain service communications or abandoned-cart reminders, as well as to perform analytics and measure the effectiveness of our marketing activities.

The use of cookies and similar technologies is subject to the cookie settings and information provided on the Website.