Política de envío

At Alvezzia, we aim to provide a clear and reliable delivery experience. This Shipping Policy explains how orders are processed, the estimated delivery times, and other shipping conditions that may apply to your order.

Alvezzia is operated by ALVEZZIA LLC. For shipping questions, contact us at contact@alvezzia.com.

1. Shipping Costs

Enjoy free standard shipping on all orders, unless a different shipping offer is expressly displayed at checkout.

Shipping conditions, available methods, and applicable charges may vary depending on the destination and the options displayed during checkout.

2. Order Processing

All orders are processed and shipped from our warehouse or from the applicable fulfillment center. During holidays, promotional periods, sales events, peak demand, or other exceptional circumstances, processing times may be longer than usual.

We normally process orders Monday through Friday. Orders are generally processed within 1-2 business days from the date the order is placed and are shipped once processing is complete. We do not ordinarily process or ship orders on weekends or public holidays.

3. Can I Change or Cancel My Order?

Once an order has been placed, we cannot guarantee that it can be cancelled or modified. If you need to change or correct your shipping information, please contact us as soon as possible at contact@alvezzia.com.

Once an order has entered processing, fulfillment, packing, or shipping, we may be unable to change the shipping address, delivery information, or contents of the order.

4. How Long Will It Take to Receive My Order?

After placing your order, please allow the processing time stated above. Once your order has been processed and shipped, transit time will depend on your destination and the shipping method available for your order.

The following delivery times are estimates and are not guaranteed delivery dates:

• USA: 5–8 business days

• EU: 5–8 business days

• UK: 5–8 business days

• Canada: 5–14 business days

• Central America: 10–18 business days

• Australia / New Zealand: 6–12 business days

• UAE: 5–10 business days

• Other countries: 10–18 business days

The delivery estimates above are in addition to the order-processing period. Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, seasonal demand, or other circumstances outside our reasonable control.

5. Exceptional Delays

In exceptional circumstances, an order may take longer than the estimated delivery periods above. Certain deliveries may be significantly delayed due to carrier disruptions, logistical issues, severe weather, holidays, high-volume periods, or other circumstances beyond our control.

If you experience an unusual delay or believe that your order may be lost, please contact our customer service team at contact@alvezzia.com so that we can review the shipment and assist you.

6. Tracking Information

Once your order has been shipped, we may provide a tracking number when tracking information is available from the applicable carrier. Tracking availability and update frequency may vary by destination and carrier.

A tracking number does not necessarily mean that the shipment will receive an immediate tracking update. Carrier systems may require time to register and update shipment events.

7. Customs, Duties, and Taxes

Orders shipped outside the country or region from which they are fulfilled may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, any such customs duties, taxes, fees, or import charges are the responsibility of the recipient.

Alvezzia does not control customs decisions, the amount of applicable duties or taxes, or the time required for customs clearance.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. If an order cannot be delivered because the shipping address is incomplete, incorrect, or otherwise unusable, additional shipping or reshipment costs may apply where permitted by applicable law.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

9. Undeliverable or Returned Packages

If a package is returned to us because it could not be delivered, was refused, was not collected, or was sent back by the carrier for another reason attributable to the delivery information or recipient, please contact us at contact@alvezzia.com.

Depending on the circumstances, reshipment may be subject to additional shipping charges. Any applicable refund or other remedy will be handled in accordance with our Return & Refund Policy and applicable law.

10. Lost, Damaged, or Incorrect Shipments

If your order appears to be lost, arrives materially damaged, or contains an item different from what you ordered, please contact us at contact@alvezzia.com as soon as possible and provide your order number and any relevant photographs or other information that may help us investigate the issue.

Alvezzia will review the issue and provide the appropriate solution in accordance with our policies and applicable law.

11. Contact

For questions regarding shipping, delivery, or your order:

• Email: contact@alvezzia.com

12. Policy Updates

Alvezzia may update this Shipping Policy from time to time to reflect changes to our logistics, shipping methods, services, or applicable requirements. The latest version published on the Website will apply to orders placed after the relevant update, unless otherwise required by law.